Financial Consumer Ombudsman - FNA

Financial Consumer Ombudsman - FNA

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Luis Humberto Ustáriz González – Primary Ombudsman
José Federico Ustáriz González – Alternate Ombudsman
Website: https://ustarizabogados.com/
Email: [email protected]
Phone: 315 488 61 79
Fax: 601 6750 385
Office hours: Monday through Friday, 8:00 a.m. to 6:00 p.m.
Address: Carrera 11 A # 96 – 51 Ofc. 203
APP: Defensoría del Consumidor Financiero

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Main Service Points - Correspondence

65th Avenue #11-83, Aranda Bridge, Bogotá - Colombia

Monday to Friday, 8:00 a.m. to 4:00 p.m.

Saturday, 8:00 a.m. to 1:00 p.m.

Main Headquarters

65th Avenue #11-83, Aranda Bridge, Bogotá - Colombia

Phone: 601 307 7070

National line: 01 8000 52 7070 or from your cell phone free at #289 for mobile operators

Legalization line: 01 8000 23 3362

Anti-corruption line: 01 8000 112669 - 601 420 1686

Judicial notifications:

[email protected]

Control entities:

[email protected]

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Last update

May 30, 2026

Main Service Points - Correspondence

65th Avenue #11-83, Aranda Bridge, Bogotá - Colombia

Monday to Friday, 8:00 a.m. to 4:00 p.m.

Saturday, 8:00 a.m. to 1:00 p.m.

Main Headquarters

65th Avenue #11-83, Aranda Bridge, Bogotá - Colombia

Phone: 601 307 7070

National line: 01 8000 52 7070 or from your cell phone free at #289 for mobile operators

Legalization line: 01 8000 23 3362

Anti-corruption line: 01 8000 112669 - 601 420 1686

Judicial notifications:

[email protected]

Control entities:

[email protected]

Download our app

GET IT ONGoogle Play

Download onApple Store

About FNA Consumer Advocate PQRS Transparency Terms and policies© FNA All rights reserved

Available onAppGallery

Last update

May 30, 2026

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