Online Advisory
Learn all the information about our products and services, available Monday to Sunday from 6:00 a.m. to 9:00 p.m.
WhatsAppWhatsApp
- Use appropriate language.
- Maintain communication from start to finish on the same contact number.
- When establishing contact with the agent, for security reasons, we will request data such as your name, type and identification number, geographic location (country, city), among others.
- FNA is not responsible for platform failures; if this occurs, you must contact your data service provider.
- Contact numbers may be changed without prior notice.
- Do not provide information to third parties, communicate only with the online advisor through our WhatsApp numbers.
- Remember that we will never request financial information, user data, or personal passwords through this channel.
- For the security of your information, balances can only be checked with your service password at Fondo en Línea or in person at Service Points.
- WhatsApp lines are intended only for written messages; they are not enabled for receiving calls. If you need telephone assistance, you can contact our Call Center.
Online AdvisoryOnline Advisory
- Verify that no strange electronic devices are connected between your keyboard and computer.
- When you finish your virtual interaction, you must close the session.
- Use a reliable antivirus on your computer and mobile device, and update it frequently.
- Verify that the web address or URL that appears in the top bar is the one you are accessing and that it starts with https://
- For the security of your information, balances can only be checked with your service password at Fondo en Línea or in person at Service Points.